- What is PesonaKeen. all about?
PesonaKeen. is a story-driven fashion brand that blends elegance, emotion, and individuality. Every piece is designed to make women feel something — confident, seen, and connected to their own story. - How do I know my size?
Each product page includes a size chart.
If you’re unsure, drop us a DM on Instagram — we’ll recommend your best fit based on your height, weight, and usual sizes. - How long does pre-order take?
Pre-order items usually take 10–21 working days, depending on production volume.
We’ll update you with tracking once your piece is ready to be shipped. - What is your return & exchange policy?
Returns: Only accepted for defective items.
Exchanges: Allowed for size changes on RTW pieces (within 3 days of receiving, unworn & with tag attached). - Do you ship internationally?
Yes! We ship worldwide. Shipping fees will be calculated at checkout. - How can I track my order?
Once your parcel is shipped, you’ll receive a tracking number via email or WhatsApp.
You may track using our courier partner’s website. - Can I change my address after placing an order?
Yes — as long as your order has not been shipped.
Please contact us immediately via Instagram DM. - How do I care for my PesonaKeen pieces?
– Hand wash or gentle machine wash
– Do not tumble dry
– Steam or iron on low heat
РKeep satin/silk fabrics away from sharp objects to avoid snags - Is Aluma̩ a limited collection?
Yes — each color is produced in limited quantities. Once sold out, restock is not guaranteed. - Can I be a reseller or stockist?
We’re open to collaboration!
Email us with your proposal and store details — selected partners will be contacted. - Do you work with influencers/KOLs?
Yes.
We collaborate with aligned creators who embody the elegance and emotional depth of PesonaKeen.
You can apply via Instagram DM. - How can I contact PesonaKeen?
DM us on Instagram @pesonakeen
Our team will reply within 24–48 hours.
